How to Order
To place an order, you may order online through our site, email, or call us. Most of the time, because of the nature of ordering custom printed products, it's more common to order over the phone rather than online, so please call and let us help your with your order.
Before ordering, please have ready as much relevant information as possible for faster processing:
Item - Colors, Sizes, Quantities, Versions (type of material, specifications, or added accessories).
Imprint - Colors, Sizes, Locations, Methods (i.e., pad print, screen print, digital, deboss, emboss, etc).
Artwork - Send us what you’ve got available by email or upload the artwork to our site.
Billing Address - Your payment method must reflect the same address.
Shipping Address - Inform us whether your provided address is a business or home address.
Due Date - Affirm the very last day you need the item delivered to the shipping address.
When ordering online on our site, enter the quantity desired and click “Order Now”.
Depending on some plugins on browsers, it may take longer than 5 seconds when clicking on the "Next" button in the order process. If so, click on the "Loading..." button to go to the next step. If you are still having trouble, disable any ad block, flash block, or similar plugins on your browser or try using a different browser.
When ordering custom products, click on the "Details" tab to make sure your order is correct. If you would like to go back a step and make a change, hit the back button on your browser.
Credit cards will not be processed until confirmed by telephone or email. New orders may only be confirmed by telephone. If you are paying by another method other than a credit card or want to expedite your order, call us at your convenience.
If you received a promotional sale or offer on our site or by email, pay full price on the site and enter your credit card information and go through checkout. Rest assured, all orders are not processed until confirmed by telephone or email. Leave a note on the order, call, or email us about the promotion, and we will make the adjustment and only charge your credit card for the promotional rate.
After you have placed your order, you will receive an email confirmation along with the order information. Once your order is confirmed and completed, we will email you tracking information for your shipment.
Shipping and Lead Time
Processing Time + Production Time + Shipping Time = Total (Normally 2-3 Weeks) Lead Time
We won’t be able to start production, until we have determined the specifications and approved the artwork. If you want your order processed faster, we are able to do rush services for production time and expedite shipping time at a cost.
Usually 2-3 business days
Processing time accounts for processing the payment, making sure the artwork is production ready, and putting the order through with the manufacturer.
Usually 5-10 business days, but varies depending on product.
Production time is the time needed to manufacture, imprint, and pack the order.
Usually 1-5 business days.
Shipping time starts once the order is finished and packed and picked up by the shipping carrier.
We don't add handling or any extra charges for shipping. You get our direct discounted rate from FedEx and UPS.
Whenever possible, we try to always ship via FedEx, because we usually receive better service and usually costs less with our discount.
Below are links to get more accurate shipping times.
Our mission in every transaction is 100% satisfaction. Imprint Brand stands behind the quality of its services. If you are unsatisfied with your purchase from us due to our mistake, simply contact Customer Care within 30 days from the date of your purchase for directions, and we will refund the full price of the product in a courteous and prompt manner.
You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Most of the items we sell can be returned. Returns for refund, exchange, or store credit must be made within 30 days of receipt of purchase. No returns will be accepted after 30 days of receipt of purchase. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact email@example.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a refund, exchange, or store credit. Once you have completed this step, write the RMA number in a conspicuous place on the outside of the return parcel.
ALL INFORMATION ON THIS PAGE IS SUBJECT TO THE TERMS AND CONDITIONS OF EACH ORDER.